At Microsoft, I worked as a Language Data Analyst, where I focused on enhancing AI-driven language models through A/B testing and data analysis. I created real-time performance tracking dashboards, improving customer service workflow automation and ensuring data integrity for AI-driven systems. My analytical work contributed to refining AI algorithms, optimizing customer interactions, and improving data-driven decision-making.

As an Assistant Project Manager at BP Azerbaijan, I was responsible for managing project timelines, risk assessments, and stakeholder communication for IT initiatives. I facilitated cross-functional collaboration, ensuring smooth execution of digital transformation projects. Additionally, I played a key role in process streamlining, enhancing operational efficiency, and ensuring IT infrastructure alignment with business objectives.

As a part of the Operations team at Google, I took part in cross-functional project launches, coordinating efforts between product, engineering, and operations teams to ensure seamless execution. I provided technical support and change management guidance for enterprise applications, aligning CS operations with compliance and scalability goals to enhance user adoption. During my internship, I developed internal communication dashboards, optimized workflow automation, and spearheaded a project that significantly improved customer service operations and SLA adherence.